46,570 calls received in various helpline numbers
State Government has taken several steps in providing assistance to the people of stranded in various parts of the state, in the wake of corona pandemic. In order to extend assistance to stranded Himachali's, the State Government has established emergency operations centers at State and District level, as a measure to provide support to people of the state.
Helpline numbers 0177-2622204, 2629688, 2629939 including toll free numbers 1070 and 1077 have been set up to assist people living outside the state and within the state. Besides this, additional telephone numbers have also been issued for the district level emergency operations centres.
The landline number 01978-224901 for Bilaspur district, 01899-226951 for Chamba, 01972-221277 for Hamirpur, 01892-229050 for Kangra, 01786-223151 for Kinnaur, 01902-225630 for Kullu, 01900-202509 for Lahaul-Spiti, 01905-226201 for Mandi, 0177-2800880 for Shimla, 01702-226401 for Sirmour, 01792-220882 for Solan and 01975-225045 for Una district has been set up.
Helplines number 0177-2626076 and 2626077 have also been set up to help Himachali people living in other states.
All possible assistance is being provided to the people by providing groceries, food, shelter and medicines, along with providing information to the people through numbers 0172-5000103, 5000104 and mobile numbers 81463-13167 and 99888-98009 for Chandigarh and 011-23711964, mobile number-96685-39423 and 88028-03672 for Delhi.
Toll free number-1077 has also been setup in emergency operating centers of all districts of the state. This number remains active for 24 hours. The success of these helpline numbers can be gauged from the fact that so far thousands of people have reached their problems by calling on these numbers and the state government has also provided relief to the people. Through these Helplines, the issues of essential medicines, food items, medical check-up etc. are being taken to the concerned departments. Several people who were left stranded in various states and were provided immediate assistance, have also appreciated the efforts of the State Government.
have been exchanged Since March 24, 2020 to May 23, 2020, about 46,570 calls have been received in these numbers established in the State Emergency Operations Center, out of which 46,007 calls were made for obtaining different types of information.
Information related to COVID-19, registration process, quarantine period, social distancing is also being provided to the people residing in different parts of the country through the helpline numbers. As many as 563 calls have also been made to make people aware of these helpline numbers.
Thousands of calls were also being received in the centers established in the district. About 8,704 calls have been received in Kullu district, which is the maximum number of calls for acquiring information. Apart from this, 2,098 calls were made in the emergency room in Chamba district, 2,042 in Sirmaur, 1,825 in Hamirpur, 700 in Solan, 526 in Una, 509 in Kinnaur, 416 in Mandi, 241 in Bilaspur and 15 in Lahaul-Spiti.
According to the officials most of the calls were received to return to the State, to gain information on home and Institutional Quarantine Rules, COVID-19 tests, e-pass, availability of medicines and information related to Red, Orange and Green Zone. According to officials, the benefit of this facility is being extended to senior citizens, migrant labourers, especially those suffering from serious diseases.