The State Food, Civil Supplies and Consumer Affairs Department has taken several initiatives to provide quality essential items at subsidized rates to over 70 lakh consumers of Himachal Pradesh. Moreover, the Department is also ensuring that essential commodities are available to the consumers even at far-flung and remotest area of the State.
The State Government has recently launched a Mobile App to facilitate Ration Card holders of the State. The consumers can download this App on their android mobile phone by searching ePDSHP from play store and download the same. After downloading the App the consumer will have to enter/scan their Mobile and Aadhar Number. The Mobile app will display the Ration Card provided any Ration Card is linked with the particular Aadhar Number. This Ration Card will function as digital ration card. Facility of Entitlement Calculator is also being provided which contains information regarding detail of ration to be provided to the consumer during that particular month and also about its rates.
The consumer can also give his feedback to the Department regarding functioning of fair price shop through this App. The consumers can also register complaint regarding functioning of Department through this App. In addition, telephone numbers of Officers and Officials of the Department are also available on this App. The App also contains a Mobile Logo which on a single touch would automatically make call on Toll Free Number 1967 of the Department. Complete video regarding necessary procedure how to download this App is also available on website, Facebook page and youtube (https://youtu.be/ha2GZGkehkl) link of the Department. Although, this App has been launched recently, still it has over 7000 followers.
Similarly, a Toll Free Number 1967 has been launched for the convenience of the consumers. The consumers through this Toll Free Number can make any complaints regarding quality of essential commodities being provided through fair price shops. In addition, information regarding availability of Ration can also be sought through this Toll Free Number. Consumers can also make correction in names on rations card through this number.
Food, Civil Supplies and Consumers Affairs Minister said that the Department has developed its websitewww.hpwn.hp.gov.in for registration and notification made by Weight and Measures Organization of the Department, in order to benefit the businessmen.
Director Food, Civil Supplies and Consumer Affairs Shri Madan Chauhan also disclose that the Toll Free Number was proving beneficial for the consumers. He said that the Department has received 856 calls through this number and efforts were made to redress all the complaints immediately. The Inspectors deployed in field are immediately informed regarding complaint of the consumers and directed to submit the action taken report to the Directorate. Another unique feature of this Toll Free Number is that the Department can get feedback from the consumers regarding public distribution system through this Toll Free Number.
The main objective of the Food, Civil Supplies and Consumer Affairs Department is to strengthen the public distribution system in the State. The new initiative made by the Department has ensured easy availability of essential commodities to the consumers, ensured consumers awareness and strict vigil on functioning of 150 LPG agencies and 374 Patrol Pumps in the State.
The Minister has urged all the consumers of the State to download ePDSHP app on their mobile phone and drive benefit of the scheme, besides lodging their queries regarding any complaint regarding public distributions system on Toll Free Number 1967.